To move your domain from one email service provider to another, there are several important steps that need to be followed. This guide will walk you through the process in how to transfer domains from one email provider to another. You can watch the video walkthrough by clicking here.
For domains purchased from our Done-For-You service, please note that we currently retain domain ownership and administrator access for any purchases and are unable to transfer them over.
Step 1: Cancel Subscription with Old Email Service Provider
The first step in the migration process is to cancel the subscription with your old email service provider. This is to ensure that there are no conflicts when you try to add the domain to the new email service provider.
Step 2: Delete DNS Records
This is a crucial step. Before adding the domain to the new email service provider, you will need to delete all old email provider's DNS records in the domain's DNS zone.
This includes MX records, SPF, DKIM, and any verification DNS records that may exist. Here are the steps on how to delete DNS Records.
Log into the platform where your domain is registered (e.g., GoDaddy, Bluehost, etc.). In this example, we will use GoDaddy.
Navigate to the DNS management section. This might be called DNS Zone or something similar depending on your domain registrar.
Find the DNS records of the domain you are trying to migrate and view all records.
Select and delete the verification record (if any)
Delete the MX records.
Delete the SPF record. If you encounter an error, try editing the SPF record, delete the value part and click save. Then, try deleting it again.
Delete the DKIM record.
Note: You can keep the custom tracking domain CNAME record (prox.itrackly.com) and DMARC record. However, double-check the email address in the DMARC record if you still want to use that one.
Step 3: Add Domain to New Email Service Provider
Now that you have deleted the necessary DNS records, it's time to add your domain to your new email service provider. Here are the steps on how to add a domain to the new email service provider.
Log in to your new email service provider's workspace.
Navigate to the section where you can add a domain. This might be under settings or domain management.
Enter your domain name and follow the on-screen instructions to complete the addition process.
Here are some articles that can help: