To support the delivery of our services, Instantly may engage and use data processors with access to certain Service Data (each, a “Sub-processor”). This table provides important information about the identity, location, and role of each Sub-processor.
Sub-Processor | Applicable Service(s) | Subject matter | Nature and purpose of processing | Location | External links for additional information relating to security |
Amazon Web Services (AWS) | All services | Personal data contained in communications sent through or uploaded to the services. | Infrastructure Provider providing hosting services and storage. | USA | |
Google Cloud Platform (GCP) | All services | Personal data contained in communications sent through or uploaded to the services. | Infrastructure Provider providing hosting services and storage. | USA | |
Hetzner | Hosting | Personal data contained in communications sent through or uploaded to the services. | Infrastructure Provider providing hosting services and storage. | USA, EU | |
OVH | Cloud Infrastructure Services | Customer hosted data including | Infrastructure Provider providing hosting services and storage. | USA, Canada | |
Postmark | Transactional emails and for service notifications | Transmits and stores service and personal data including name and email | An email communication platform that handles communication with users. | USA | |
Stripe | Payment and billing services | Personal data of the person paying for a subscripting including names, email, company name and credit card number. | A payment processing platform that handles transactions, refunds, and secure storage of payment information. | USA | |
Slack | Workplace communications platform | All of the content submitted by members, along with member profile information. | An instant messaging platform, which could be used for customer support, or internal team communication. | USA | |
Intercom | Personalized customer messaging built for sales, marketing and support. | Intercom processes personal data and activity data that consists of collection, storage, analysis and erasure. | A platform for customer messaging, which could be used for live chat support and customer engagement. | Ireland | |
Meta | Promoting our services and to maintain contact with people interested in our activity. | User names and email addresses for purposes of marketing and advertisement. | Meta is an owner of Facebook. Facebook is a social media platform. | USA | |
Google Ads: Tracking, Analytics and Advertisement | User names, browser type, machine type, IP address, etc. | Ads Marketing provider | USA | ||
Mezmo | Application Logging | Logs collection | Cloud-based log management system that aggregates all system and application logs into one place. | USA | |
Jira | Customer Support Request/Tickets Management | Name and Email address of person reporting issue | Software Cloud for tracking software development and task management. | USA, Australia |