To support the delivery of our services, Instantly may engage and use data processors with access to certain Service Data (each, a “Sub-processor”). This table provides important information about the identity, location, and role of each Sub-processor.
Amazon Web Services (AWS)
Applicable Service(s): All services
Subject matter: Personal data contained in communications sent through or uploaded to the services.
Nature and purpose of processing: Infrastructure provider providing hosting services and storage.
Location: USA
External links for additional information relating to security:
Google Cloud Platform (GCP)
Applicable Service(s): All services
Subject matter: Personal data contained in communications sent through or uploaded to the services.
Nature and purpose of processing: Infrastructure provider providing hosting services and storage.
Location: USA
External links for additional information relating to security:
Hetzner
Applicable Service(s): Hosting
Subject matter: Personal data contained in communications sent through or uploaded to the services.
Nature and purpose of processing: Infrastructure provider providing hosting services and storage.
Location: USA, EU
External links for additional information relating to security:
OVH
Applicable Service(s): Cloud Infrastructure Services
Subject matter: Customer hosted date including but not limited to websites, applications, and data from the customer's customer(s). This may also include network traffic.
Nature and purpose of processing: Infrastructure provider providing hosting services and storage.
Location: USA, Canada
External links for additional information relating to security:
Postmark
Applicable Service(s): Transactional emails and for service notifications.
Subject matter: Transmit and stores service and personal data including name and email.
Nature and purpose of processing: An email communication platform that handles communication with users.
Location: USA
External links for additional information relating to security:
Stripe
Applicable Service(s): Payment and billing services.
Subject matter: Personal data of the person paying for a subscripting including names, email, company name and credit card number.
Nature and purpose of processing: A payment processing platform that handles transactions, refunds, and secure storage of payment information.
Location: USA
External links for additional information relating to security:
Slack
Applicable Service(s): Workplace communications platform.
Subject matter: All of the content submitted by members, along with member profile information.
Nature and purpose of processing: An instant messaging platform, which could be used for customer support, or internal team communication.
Location: USA
External links for additional information relating to security:
Intercom
Applicable Service(s): Personalized customer messaging built for sales, marketing and support.
Subject matter: Intercom processes personal data and activity data that consists of collection, storage, analysis and erasure.
Nature and purpose of processing: A platform for customer messaging, which could be used for live chat support and customer engagement.
Location: Ireland
External links for additional information relating to security:
Meta
Applicable Service(s): Promoting our services and to maintain contact with people interested in our activity.
Subject matter: User names and email addresses for purposes of marketing and advertisement.
Nature and purpose of processing: Meta is an owner of Facebook. Facebook is a social media platform.
Location: USA
External links for additional information relating to security:
Applicable Service(s): Google Ads, tracking, analytics and advertisement.
Subject matter: User names, browser type, machine type, IP address, etc.
Nature and purpose of processing: Ads Marketing provider.
Location: USA
External links for additional information relating to security:
Mezmo
Applicable Service(s): Application Logging
Subject matter: Logs collection.
Nature and purpose of processing: Cloud-based log management system that aggregates all system and application logs into one place.
Location: USA
External links for additional information relating to security:
Jira
Applicable Service(s): Customer support request/ticket management
Subject matter: Name and email address of person reporting issue
Nature and purpose of processing: Software cloud for tracking software development and task management.
Location: USA, Australia
External links for additional information relating to security:
Cometly
Applicable Service(s): Advertising performance tracking and analysis
Subject matter: Personal data contained in advertising performance metrics and analytics.
Nature and purpose of processing: Service provider offering advertising tracking, analytics, and optimization services.
Location: USA
External links for additional information relating to security: