Instantly Sub-processors
Updated over a week ago

To support the delivery of our services, Instantly may engage and use data processors with access to certain Service Data (each, a “Sub-processor”). This table provides important information about the identity, location, and role of each Sub-processor.

Sub-Processor

Applicable Service(s)

Subject matter

Nature and purpose of processing

Location

External links for additional information relating to security

Amazon Web Services (AWS)

All services

Personal data contained in communications sent through or uploaded to the services.

Infrastructure Provider providing hosting services and storage.

USA

Google Cloud Platform (GCP)

All services

Personal data contained in communications sent through or uploaded to the services.

Infrastructure Provider providing hosting services and storage.

USA

Hetzner

Hosting

Personal data contained in communications sent through or uploaded to the services.

Infrastructure Provider providing hosting services and storage.

USA, EU

OVH

Cloud Infrastructure Services

Customer hosted data including
but not limited to websites,
applications, and data from the
customer’s customer(s). This
may also include network traffic

Infrastructure Provider providing hosting services and storage.

USA, Canada

Postmark

Transactional emails and for service notifications

Transmits and stores service and personal data including name and email

An email communication platform that handles communication with users.

USA

Stripe

Payment and billing services

Personal data of the person paying for a subscripting including names, email, company name and credit card number.

A payment processing platform that handles transactions, refunds, and secure storage of payment information.

USA

Slack

Workplace communications platform

All of the content submitted by members, along with member profile information.

An instant messaging platform, which could be used for customer support, or internal team communication.

USA

Intercom

Personalized customer messaging built for sales, marketing and support.

Intercom processes personal data and activity data that consists of collection, storage, analysis and erasure.

A platform for customer messaging, which could be used for live chat support and customer engagement.

Ireland

Meta

Promoting our services and to maintain contact with people interested in our activity.

User names and email addresses for purposes of marketing and advertisement.

Meta is an owner of Facebook. Facebook is a social media platform.

USA

Google

Google Ads: Tracking, Analytics and Advertisement

User names, browser type, machine type, IP address, etc.

Ads Marketing provider

USA

Mezmo

Application Logging

Logs collection

Cloud-based log management system that aggregates all system and application logs into one place.

USA

Jira

Customer Support Request/Tickets Management

Name and Email address of person reporting issue

Software Cloud for tracking software development and task management.

USA, Australia

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