Option 1: Reply-To Address (Simpler)
Set up a reply-to address so when leads click "Reply," their response goes directly to your designated email address. When to use this:
You only want replies forwarded, not all emails
You want a simple, quick setup
You want to manage replies in a different inbox
You don't need warmup emails forwarded
How to Set Up Reply-To Address:
Critical step: Connect your reply-to email address to Instantly
Go to Email Accounts dashboard
Click on the sending account you want to configure
In the right pop-up panel, go to Settings section
Scroll down to find "Reply-to" field
Type the reply-to email address in the field
Click "Save" to apply the reply-to configuration
What happens:
Leads see your sending account as the sender
When lead clicks "Reply", the email client auto-populates the "To" field with the Reply-To address
Your designated inbox receives all replies
Warmup and other emails stay in original inbox
Limitation: Even though the reply-to address should populate the "To" field automatically, there's no mechanism to prevent recipients from manually changing it back to your original sending address.
Option 2: Email Forwarding (All Emails)
Set up email forwarding directly in your email provider to forward all incoming emails automatically. When to use this:
You want all emails forwarded (replies, warmup, notifications, etc.)
You want complete inbox consolidation
You manage multiple accounts and want one central inbox
How to Set Up Email Forwarding
The setup process depends on your account type:
For DFY/Pre-Warmed Accounts (Purchased from Instantly)
Step 1: Get Your Account Password
Go to Billing → Email accounts & Domains
Find your DFY/Pre-warmed accounts
Click "Request passwords"
Passwords will be provided
Step 2: Set Up Email Forwarding in Gmail
Follow Google's official forwarding guide to configure email forwarding.
In Gmail, go to Settings (gear icon) → See all settings
Click "Forwarding and POP/IMAP" tab
Click "Add a forwarding address"
Enter your designated email address
Click "Next" → "Proceed" → "OK"
Check your designated inbox for verification email
Click the verification link
Return to Gmail settings
Select "Forward a copy of incoming mail to" [your designated address]
Choose what to do with Gmail's copy: "Keep Gmail's copy in the Inbox"
Click "Save Changes"
Important: Ensure original emails aren't moved or deleted when forwarding is enabled, only copies should be forwarded for reply detection to work.
If DFY/Pre-warmed accounts are canceled, email forwarding will stop working.
For Other Email Providers
Contact your email provider for specific email forwarding setup instructions.