You can set up a reply-to address if you want to send emails from one account but receive responses in a different inbox, or get all your Instantly replies to your business email.
Let’s say you have set a reply-to address as [email protected]. The sending account used in the campaign is [email protected]. If you have a reply-to address added, when a lead responds to [email protected], the email will be sent to the reply-to address: [email protected].
This is NOT mandatory, and you can choose to skip this option if you don't need it in your case. There are two ways to set the reply-to email address, both of which require the reply-to address to be connected to Instantly.
Steps to set up the reply-to address for your accounts:
Important: Connect the reply-to email address to Instantly first
Then click on the email account you would like to enable the reply-to address for.
In the right pop-up panel, navigate to the Settings section
Scroll down to find the reply-to field and enter the reply-to address for your email account.
You will see a warning as a reminder to ensure the reply-to address is connected to Instantly. If the reply-to address is not connected, we won't be able to detect the replies in Unibox. You can safely ignore this warning if you have already connected the reply-to address to Instantly.
Remember to save the changes.
You can also directly set the reply-to address when connecting an account through the IMAP/SMTP method by checking the 'Set reply-to' in the SMTP part. Please ensure you connect the reply-to email address to Instantly.
Note: We do not route messages for your email service provider. We simply add a reply-to header to your emails so that when a receiver clicks reply, they will be able to send a reply to your reply-to address. But some providers will allow you to edit the field when you hit 'reply', and you can delete the reply-to address that a sender (you) set in Instantly.
Even though the reply-to address should only come into play and populate the recipient's reply message's "To" field when the recipient hits the reply button, there is no assurance or mechanism to prevent the recipient from manually changing the "To" field back to your original sending address.