You can set up a reply-to address when setting up the SMTP connection. This is done so if you’d like to send through a different email provider, and receive the response on a completely different inbox (for example, send via GSuite and receive on Outlook), or to get all your Instantly replies to your business email. This is not mandatory and you can choose to skip this option if you don’t need it in your use case.
It basically means that you can set a different email address where the replies from the leads will be redirected. So let’s say you have set a reply-to address as [email protected], sending account used in the campaign is - [email protected]. Now when a lead responded to [email protected] the email will be sent toward [email protected].
There are two ways you can set this, both ways demand having your reply-to address connected to Instantly. So, first, add your reply-to email to Instantly, and then set it up for your accounts.
Important: Setting `reply-to` to an address not connected to Instantly will result in reply detection in Unibox not working for this account.
You can set your reply-to address from the account settings directly:
Or, you can set it when connecting an account via IMAP/SMTP connector, by checking the "Set reply-to" in the SMTP part: