You can set up a reply-to address when setting up the SMTP connection. This can be done if you'd like to send through a different email provider, and receive a response on a completely different inbox, or get all your Instantly replies to your business email.
This is NOT mandatory and you can choose to skip this option if you don't need it in your case.
Let’s say you have set a reply-to address as [email protected]. The sending account used in the campaign is - [email protected]. Now when a lead responds to [email protected] the email will be sent to [email protected].
There are two ways you can set the reply-to email address. Both ways demand having your reply-to address connected to Instantly. Here are the two ways to set them up.
You can set your reply-to address from Account Settings.
Set the reply-to address when connecting an account through the IMAP/SMTP method by checking the 'Set reply-to' in the SMTP part.
Note: We do not route messages for your email service provider. We simply add a reply-to header to your emails so that when a receiver clicks reply, they will be able to send a reply to your reply-to address. But some providers will allow you to edit the field when you hit 'reply' and you can delete the reply-to address that a sender (you) set in Instantly.
Even though the reply-to address should only come into play and populate the recipient's reply message's "To" field when the recipient hits the reply button, there is no assurance or mechanism to prevent the recipient from manually changing the "To" field back to your original sending address.