Unibox is a built-in centralized master inbox where you get all the replies from your leads. It will show all the emails from your connected inboxes.
Primary: Replies from your leads
Others: Replies from non-leads. You can disable the 'Save non-Instantly emails in Unibox' to not sync non-leads replies.
Instead of logging in to your email provider for each account, or setting up forwarding for each account to your main inbox, you can access all the emails in Unibox.
How to manage replies in Unibox
Status: Filter replies by available lead statuses. You can also add more by creating custom labels.
All campaigns: Filter replies by campaigns to check replies from a specific campaign.
All inboxes: Filter replies by sending accounts to check replies from a specific account.
More ->Inbox: Replies you received
More -> Unread only: Check unread replies only
More -> Reminders only: Set reminders to follow up on emails
More -> Scheduled emails: Schedule a reply to go out at a later time or date
More -> Sent: View campaign emails sent from Instantly
Another way to filter replies is by using the search feature. Simply enter the domain or the email address of the lead.
Move: Move leads to a subsequence or another campaign directly in Unibox
Note: Add a note for this reply/lead
Find similar leads: Find similar leads in SuperSearch
Mark as unread: Mark this reply as unread
Edit lead: Edit lead details
Set Reminder: Set a reminder to follow up on emails
How to reply to emails in Unibox
You can reply to emails directly in Unibox with Hyper Growth or Light Speed plans. If you're on the Growth plan, you can only preview replies in Unibox and will need to log in to your original mailbox (e.g., Gmail) to send or forward replies.
To send or forward replies in Unibox, please follow the steps below:
Open the email in Unibox
Click the "Reply" or 'Forward' button at the bottom
If your lead added CC recipients in the reply, you can select "Reply All" by clicking on the arrow on the Reply button
How to delete emails in Unibox
Deleting emails from Unibox won't affect the emails in your original mailbox - they'll remain there.
1. Delete individual emails from Unibox:
Open the reply in Unibox
Click on the three dots(...) in the top right corner
Select "Delete email" to remove the email thread from Unibox. You can still check this reply in your original mailbox.
2. Bulk delete emails from Unibox:
Tick the box to select one email first
Hover over the checkbox to see replies in bulk
Select the trash icon to remove multiple emails at once
How to delete leads in Unibox
To delete leads in Unibox, please follow these steps:
Open the reply in Unibox
Click on the three dots(...) in the top right corner
Select "Delete lead/Add to Blocklist" from the dropdown menu. This option allows you to:
Delete all the leads with the same domain (from the same company)
Delete the lead from all campaigns
Add this lead to the blocklist. Please note that this option will also remove this reply.
Best practices on how to reply to leads
As soon as you get a reply to an initial cold email, you need to come up with a response to keep the conversation’s momentum going or schedule a call.
Here is what you should do when you get a positive response to your cold email:
Understand your prospect’s intentions
reply as quickly as possible
Have a call within 24-48h, helps with show up rates
Make it all about them
Don’t overwhelm them with too much information
Answer all their questions
Replying to interested leads
We created a guide that helps you turn interested leads into clients. Read about it here.
Respond to every opportunity
Before you respond to leads, you want to qualify them. If they aren’t interested, you can put the lead into the "Not Interested" folder or remove them.
Don’t leave interested people hanging in the dark; respond to every single person who contacts your business. Building relationships is key to the success of any business. Regardless of whether or not these conversations will result in conversions, you should invest time in talking with those who show an interest in your business.
Even if the lead doesn’t look as interested as you’d like when you first read the email, it can actually turn into a client. So give every opportunity a chance.