When your Instantly account expires, you'll lose access to the dashboard. Additionally, accounts, warmup, and campaigns will also pause automatically.
Regaining Access
To reactivate your Instantly account:
You'll be redirected to the expired page after logging in
Select your plan and complete payment
Click 'Upgrade'
If you manage multiple workspaces, make sure to upgrade the correct one
Unpausing Your Email Accounts
When your trial or plan expires, all email accounts pause automatically. To keep accounts active, an active Email Outreach plan is required
After upgrading, follow these steps to resume paused accounts:
Go to the Email Accounts dashboard
Select all paused accounts (click the checkbox at the top to select all)
Click the three dots icon in the top-right
Select "Unpause selected accounts"
After resuming the accounts, enable and resume the campaigns to continue sending.
Troubleshooting Access Issues
I have a paid plan but can't access the dashboard
I have a paid plan but can't access the dashboard
If you're being redirected to the expired page despite having a paid subscription, check these common causes:
1. Failed Payment
Your most recent renewal payment was declined or failed. Upgrade to regain access.
2. Wrong Subscription Type
If you only have DFY/Pre-warmed accounts:
Your 14-day trial has likely expired
You lose dashboard access when the free trial ends
Subscribe to a main subscription to regain access to the dashboard
3. Wrong Workspace
You have multiple workspaces, and you're trying to access one without an active subscription. Each workspace requires its own separate Email Outreach subscription.
Click the Instantly logo in the top-left corner
Select the workspace with an active subscription from the list
Can I export data after the trial expires without upgrading
Can I export data after the trial expires without upgrading
Unfortunately, you can't export data after your trial or plan expires. To export your data, please resubscribe to a main subscription to regain dashboard access.
What you can export once you resubscribe:
Campaign leads: Go to CRM → All Leads section to download all leads
Campaign Sending activities: Go to the specific campaign → Analytics tab and scroll to the Activity section, click the Download button to export all sending activities as a CSV file
Email accounts: Go to the Email Accounts dashboard, select all accounts, click three dots, then Download CSV
Unibox replies: Use the endpoint to export Unibox replies