If you want to receive an email notification every time our system detects a potential positive reply, please follow these steps to enable positive reply notifications:
Go to Settings → Preferences
Under Notification Preferences, turn on Positive reply notification
Choose the team members in the workspace who should receive notifications under Notification Recipients(Owner, Admin, Editor, and VA)
Click Save
Note: Positive reply notifications are only sent for a lead's first positive reply. If a lead replies multiple times, only the first positive reply triggers a notification.
That’s it! You’ll receive an email whenever Instantly detects a potential positive reply, so you won’t miss an opportunity to follow up.
