The improved Unibox V2 ensures every reply is captured and organized, no communication goes unnoticed.
Key Upgrades
Others folder: Non-lead emails from your sending accounts now appear in the "Others" folder, ensuring no loss of communication.
Faster reply detection: Quicker tracking of all email responses
Auto-refresh Unibox page: Your inbox updates automatically, no manual refreshing needed
Emails remain saved: Deleting campaigns or leads no longer deletes associated emails. They will still be visible in Unibox unless manually deleted.
AI-powered sentiment analysis: Powered by LLM/GPT-4 for better insights into reply sentiment
Bulk actions: Select multiple emails and perform operations at once
In-app notes: Take notes directly in Unibox, visible to your entire team
The Others folder in Unibox
Unibox V2 can now capture all emails received by your connected accounts, not just replies from leads in the workspace.
Primary Folder:
Replies from leads that exist in any campaign or list in your workspace
Others Folder:
Replies from people not in your workspace
Leads who reply from a different email address
Replies from deleted leads
This is a significant leap from Unibox v1, which limited displays to only replies from leads. You will not miss any positive replies from leads that responded to you from a different email address or forwarded your email to a coworker in Unibox V2.
To toggle this feature, toggle the 'Save non-Instantly emails in Unibox' button in the Preferences.
Remove personal email accounts: Since Unibox V2 captures all emails from connected accounts, disconnect any personal email addresses to protect your privacy.
Alternatively, disable non-lead emails in Preferences if you need to keep personal accounts connected.
Attach Lead
When leads reply from a different email address or forward your email to a colleague, those replies land in the Others folder. Use "Attach Lead" to connect them back to the original lead and stop follow-ups.
How to Attach a Lead
Find the reply in the Others folder
Click the three dots (...) in the top right corner
Select "Attach Lead"
Enter the original lead's email address
Scroll down the email thread to see the "To:" address from your first campaign email
Or type the domain and select from the dropdown
The reply moves to Primary folder
Update the lead's interest status as needed
Bulk Actions
Select multiple emails in Unibox and perform actions at once.
Select one email by checking its box
Hover over the checkbox to see select options:
Select all on this page
Select all unread
Select all read
Choose your action:
Add to blocklist
Change interest status
Delete emails
Mark as read
Mark as unread
Add Notes
Take notes directly in Unibox that are visible to everyone in your workspace.
How to Add Notes
Click the Document icon in the top right corner
Type your note
Notes are highlighted in the reply and visible to all team members
Frequently Asked Questions
If an email is marked as read or deleted, will it impact the status of the email in the mailbox?
If an email is marked as read or deleted, will it impact the status of the email in the mailbox?
No. Actions in Unibox (marking as read, deleting) do not currently sync back to your email provider's inbox. It's a one-way sync only.
If you'd like to see this feature in Instantly, you can vote for it here: Feature request
If I delete a lead, will their future replies still appear in Unibox?
If I delete a lead, will their future replies still appear in Unibox?
Yes. If you delete a lead from your campaign, their replies will still appear in Unibox, but in the Others folder instead of Primary.