With the improved Unibox V2, no email will go unnoticed.
Key Upgrades:
Non-leads emails from the sending accounts are shown in the Others folder, ensuring no loss of communication.
Faster reply detection: Quicker tracking of email responses.
Auto-refresh Unibox page: Keeps the inbox updated automatically.
Emails remain saved: In Unibox v2, deleting campaigns and leads no longer results in the deletion of associated emails. They will still be visible in Unibox.
AI-powered sentiment analysis: use of LLM/GPT-4 for better insights into reply sentiment.
Bulk select: Select emails in Unibox and perform operations in bulk
Taking down notes directly in Unibox
What is the Others folder in Unibox
The biggest improvement is that Unibox V2 will show replies from non-leads in the "Others" folder if you enable the Save non-Instantly emails in Unibox option.
This is a significant leap from Unibox v1, which limited display to only replies from leads. You will not miss any positive replies from leads that responded to you from a different email address or forwarded your email to a coworker. Replies from deleted leads will also land in the Others folder.
To toggle this feature, switch the 'Save non-Instantly emails in Unibox' button in the Preferences.
Note: With Unibox v2's capability to capture all emails from an account's inbox, users are advised to remove personal email accounts connected to Instantly for privacy concerns.
Alternatively, you can disable non-lead emails from being added to the Others folder of Unibox by adjusting settings in Preferences.
Attach Lead
If your leads respond to your email from a different email address or forward your email to a coworker, their replies will land in the Others folder of Unibox.
To stop any follow-up emails for your existing leads in this case, you can use the "Attach lead" functionality to move the reply from the "Others" folder to "Primary" by following the steps below:
Click the three dots(...) in the top right corner
Select "Attach Lead"
Enter the original lead's email address. You can easily find it if you scroll down the email thread and see the "to" email address from the first campaign email, or enter the lead's domain and choose existing leads from the drop-down.
Then, you can change the interest status of that lead from the primary inbox.
Bulk actions
To perform actions in bulk to manage replies in Unibox, select one email, and then hover over the checkbox to see available select options:
Then, choose one of the available operations:
Add to blocklist
Change interest
Delete email
Mark as read
Mark as unread
Add notes
You can click the 'Document' icon in the top right corner to take notes directly in Unibox. These notes will be highlighted in the reply and visible to all team members in the workspace.
FAQs
Q: If an email is marked as read or deleted, will it impact the status of the email in the account's Inbox as well?
No, if you mark an email as open or delete it from the Instantly app, we do not currently change the status in the associated account (i.e., it's not a 2-way sync).
If you'd like to see this feature in Instantly, you can vote for it here: Feature request
Q: If a reply has been deleted from Instantly Unibox, will this now mean that if leads respond again, even if they are not in Instantly, the response will still land in the Unibox?
Yes. If you deleted the lead from the campaign, the reply will still come to Unibox but in the Others folder instead.