A reply-to address(optional) lets you send emails from one account but receive responses in a different inbox. Common Use Cases:
Consolidate replies from multiple sending accounts into one inbox
Route to business email: Send from campaign accounts, receive at your main business email
Team management: Send from individual accounts, replies go to team inbox
How Reply-To Works
When you add a reply-to address, we add a reply-to header to your emails that tells email clients where to send replies. Example:
Sending account: [email protected] (used in campaign)
Reply-to address: [email protected] (where replies go)
What happens when lead replies:
Lead clicks "Reply"
Email client auto-populates "To" field with [email protected] (from Reply-To header)
Lead's response goes to [email protected]
Your reply-to inbox ([email protected]) receives the response.
Limitation: Even though the reply-to address should populate the "To" field automatically, there's no mechanism to prevent recipients from manually changing it back to your original sending address.
Set Reply-To for Existing Accounts
Step 1: Connect Reply-To Address
Before setting up reply-to, you MUST connect the reply-to email address to Instantly for the system to detect replies.
Go to Email Accounts → Add New
Connect the email address you want to use as reply-to
Step 2: Open Account Settings
Go to Email Accounts dashboard
Click on the sending account you want to configure
Step 3: Navigate to Reply-To Setting
In the right pop-up panel, go to Settings section
Scroll down to find "Reply-to" field
Type the reply-to email address in the field
Click "Save" to apply the reply-to configuration.
Warning message appears: This reminds you to ensure the reply-to address is connected to Instantly. You can safely ignore this warning if you've already connected the reply-to address in Step 1.
Set Reply-To When Connecting via IMAP/SMTP
You can also configure reply-to address during initial account connection.
Go to Email Accounts → Add New
Select IMAP/SMTP
Enter your account details (IMAP settings)
In the SMTP section, check "Set reply-to"
Enter your reply-to email address
Complete the connection
