We're here to help you connect your email accounts quickly and easily.
Click Email Accounts in the left sidebar
Click Add New
Select Connect existing accounts and choose your email provider:
Google
Microsoft
Other provider (IMAP/SMTP)
Connecting Google Accounts
For Google Workspace Accounts
Go to Email Accounts → Add New
Choose Google
Select Option 1: oAuth method
Follow the prompts to complete the connection (detailed instructions here)
For Personal Gmail Accounts
Go to Email Accounts → Add New
Choose Google
Select Option 2: App password method
Follow the prompts to complete the connection (detailed instructions here)
Connecting Microsoft/Office 365 Accounts
To connect your Microsoft/O365 Account, please follow the steps below:
Go to Email Accounts → Add New
Choose Microsoft
Enable SMTP access in your Microsoft account settings
Follow the prompts to complete the connection (detailed instructions here)
Important: Outlook accounts must be connected individually using the Microsoft connector with oAuth. Bulk connection is not available for Microsoft accounts.
Connecting Other Email Providers (IMAP/SMTP)
For email accounts from providers other than Google or Microsoft:
Go to Email Accounts → Add New
Choose IMAP/SMTP
Select your connection method:
Single account - Connect one email at a time
Bulk Import from CSV - Connect multiple accounts at once
Note: You need BOTH IMAP and SMTP protocols to be set properly to connect an email account to Instantly. It's not permitted to connect only SMTP for sending emails, as our emailing, replies detection, warm up processes also require IMAP settings.
Troubleshooting Common Connection Issues
Account Already Added Error
Account Already Added Error
If you see an "Account already added" error when connecting an email account, this could happen if the email is in your current workspace, another workspace you manage, or a workspace you previously used.
Each email can only be linked to one workspace at a time. Before taking any action, confirm if it's already in your current workspace.
Search Your Current Workspace:
Go to your Instantly dashboard.
Use the search bar to look for the email address in question.
If it appears, it’s already connected in the current workspace.
Check Your Other Workspaces:
If you manage multiple Instantly workspaces, please check each one individually.
Log into each workspace and repeat the search process.
If you can't find the account in any of your workspaces, it may be connected to a workspace you no longer have access to, such as one you previously left or that has expired.
For Paid Workspaces Using the API: Use the dedicated
/account/moveaccountsendpoint in our API to move accounts to your new workspacesYou must use an ADMIN workspace API key.
Both the source and destination workspaces must be in the same workspace group
Follow detailed steps here.
Manual Transfer For Paid Workspaces
If you have a paid Instantly account, our support team can help disconnect the accounts so you can connect them to your desired workspace.Open the help chat in your Instantly dashboard
Share the list of email accounts.
For Free Trial Users
If you don't have a paid Instantly account, we can't disconnect the accounts to prevent abuse of free trials. You'll need to upgrade the new workspace to a paid plan. Once upgraded, our support team can assist with disconnecting your accounts.
Use an Incognito or Private Browser Window when adding or re-adding accounts. This starts a fresh session without cached login credentials.
Google accounts aren't visible when connecting
Google accounts aren't visible when connecting
Try using an incognito window to prevent login session conflicts.
Each Google account must be connected individually, even in the same workspace
After configuring Instantly oAuth in your Google Workspace Admin console, simply click "Use another account" to log into other Google accounts
