Unibox is your centralized inbox for managing all lead replies from one place, no need to log into multiple email accounts.
It consolidates all replies from your connected email accounts into one master inbox.
Primary: Replies from your leads in campaigns or lists
Others: Replies from non-leads. You can disable the 'Save non-Instantly emails in Unibox' to not sync non-leads replies.
Instead of logging into your email provider for each account, or setting up email forwarding rules, you can access all the emails in Unibox.
How to Filter and Organize Replies
Filter Options
Status: Filter replies by default or custom lead statuses. You can also add more by creating custom labels.
All campaigns: View replies from specific campaigns
All inboxes: Check replies from specific sending accounts
More
Inbox: All received replies
Unread only: Check unread replies only
Reminders only: Follow-up reminders you've set
Scheduled emails: Replies scheduled to send later
Sent: View campaign emails sent from Instantly
Another way to filter replies is by using the search feature. Simply enter the domain or the email address of the lead.
Quick Actions Menu
Click the three dots (...) to access these options:
Move: Move leads to a subsequence or another campaign
Note: Add internal notes about the lead or conversation
Find similar leads: Discover lookalike prospects in SuperSearch
Mark as unread: Mark this reply as unread for later review
Edit lead: Update lead information
Set Reminder: Schedule a follow-up reminder
How to Reply to Emails in Unibox
Plan Requirements
Hyper Growth & Light Speed plans: Reply directly in Unibox
Growth plan: Preview only. You can reply from your original mailbox (Gmail, Outlook, etc.)
To send or forward replies in Unibox, please follow the steps below:
Open the email in Unibox
Click "Reply" or "Forward" at the bottom
If CC recipients are included, click the arrow on the Reply button to select "Reply All"
Compose your message
Click "Send"
How to Delete Emails in Unibox
Important: Deleting from Unibox doesn't delete from your original mailbox, emails remain there.
Delete Individual Emails:
Open the reply in Unibox
Click the three dots (...) in the top right
Select "Delete email"
The thread is removed from Unibox (still accessible in your email provider)
Bulk Delete Emails:
Tick the box to select one email first
Hover over the checkbox to see replies in bulk
Click the trash icon to delete all selected emails
How to Delete Leads in Unibox
To delete leads in Unibox, please follow these steps:
Open the reply in Unibox
Click the three dots (...) in the top right
Select "Delete lead/Add to Blocklist" from the dropdown menu.
Delete all the leads with the same domain (entire company)
Delete the lead from all campaigns
Add to the blocklist (also removes their replies)
Best Practices for Replying to Leads
As soon as you get a reply to an initial cold email, you need to come up with a response to keep the conversation’s momentum going or schedule a call.
Here is what you should do when you get a positive response to your cold email:
Understand your prospect’s intentions
reply as quickly as possible
Have a call within 24-48h, helps with show up rates
Make it all about them
Don’t overwhelm them with too much information
Answer all their questions
Responding to Interested Leads
We created a guide that helps you turn interested leads into clients. Read about it here.
Respond to Every Opportunity
Before you respond to leads, you want to qualify them. If they aren’t interested, you can put the lead into the "Not Interested" folder or remove them.
Don’t leave interested people hanging in the dark; respond to every single person who contacts your business. Building relationships is key to the success of any business. Regardless of whether or not these conversations will result in conversions, you should invest time in talking with those who show an interest in your business.
Even if the lead doesn’t look as interested as you’d like when you first read the email, it can actually turn into a client. So give every opportunity a chance.