If you are connecting an account that is not Google or Microsoft, you will need to connect it via the IMAP/SMTP option from the Connect existing accounts section:
Access the Email Account dashboard
Navigate to the Email account --> Connect existing accounts --> Any Provider IMAP/SMTP
Enter IMAP and SMTP Password Information
Provide the necessary password information for both IMAP (Incoming Mail Server) and SMTP (Outgoing Mail Server).
If you do not have two-factor authentication (2FA) enabled for the account, simply enter the mailbox password associated with the email account.
Understanding IMAP and SMTP Functions
It's important to know the functions of IMAP and SMTP:
IMAP (Internet Message Access Protocol): IMAP is used to retrieve messages from your email server. It allows you to access your emails remotely while keeping them stored on the server.
SMTP (Simple Mail Transfer Protocol): SMTP is responsible for sending outgoing emails. It communicates with the email server to deliver your messages to the intended recipients.
Identifying Server Settings in Email Provider
Remember that in your email provider's settings:
IMAP is typically referred to as the Incoming Server.
SMTP is commonly known as the Outgoing Server.
Most popular IMAP and SMTP hostnames
If you're unsure about the IMAP/SMTP settings for your email provider, here's a list of support pages for some popular email services that can guide you:
Verizon
IMAP Host: imap.verizon.net
IMAP Port: 995
SMTP Host: smtp.verizon.net
SMTP Port: 465
AOL
IMAP Host: imap.aol.com
IMAP Port: 993
SMTP Host: smtp.aol.com
SMTP Port: 587 or 465
Note: If your email provider is not listed above, we recommend contacting your email service provider directly to obtain the necessary IMAP and SMTP information required to sync your email account with Instantly.
This information will ensure smooth integration and functionality within the Instantly platform.
IMAP/SMTP connection error
Please make sure you are using the correct credentials. When connecting your email account using SMTP and IMAP, make sure to enter your details carefully to avoid any typos. This will help prevent any issues with connecting to your email account.
If you're still having trouble connecting, it could be due to the SMTP/IMAP server being down. Please perform the test below:
SMTP test: https://www.gmass.co/smtp-test
If the test fails, please reach out to your email service provider's support team to check for any updates and to make sure that the servers are available.
If the test is successful, please reach out to our support via chat, and we will help you solve this.