When your Instantly account or workspace expires, you'll lose access to the dashboard. Additionally, accounts, warmup, and campaigns will also pause automatically.
Important: The DFY/Airmail/Pre-warmed domain and email account subscriptions cover only the domains and email accounts themselves. You’ll need an active Outbound plan after the free trial ends to keep your accounts active and continue warming up and campaigns.
Regaining Access
To reactivate your Instantly account:
You'll be redirected to the expired page after logging in
Select your plan and complete payment
Click 'Upgrade'
If you manage multiple workspaces, make sure to upgrade the correct one
Click the Workspace dropdown next to workspace ID
Select the correct workspace from the list
Unpausing Your Email Accounts
When your trial or plan expires, all email accounts pause automatically. To keep accounts active, an active Outbound plan is required.
After upgrading, follow these steps to resume paused accounts:
Go to the Email Accounts dashboard
Select all paused accounts (click the checkbox at the top to select all)
Click the three dots icon in the top-right
Select "Unpause selected accounts"
Enable and resume the campaigns to continue sending
Troubleshooting Access Issues
I have a paid plan but can't access the dashboard
I have a paid plan but can't access the dashboard
If you're being redirected to the expired page despite having a paid subscription, check these common causes:
Failed Payment: Your most recent renewal payment was declined or failed. Upgrade to regain access.
Wrong Subscription Type: If you only have DFY/Airmail/Pre-warmed accounts:
Your 14-day trial has likely expired
You lose dashboard access after the free trial ends
Subscribe to a main subscription to regain access to the dashboard
Wrong Workspace: You have multiple workspaces, and you're trying to access one without an active subscription. Each workspace requires its own separate subscription.
Click the logo in the top-left corner
Select the workspace with an active subscription from the list
Can I export data after the trial expires without upgrading
Can I export data after the trial expires without upgrading
Unfortunately, you can't export data after your trial or plan expires. To export your data, please resubscribe to a main subscription to regain dashboard access.
What you can export once you resubscribe:
Campaign leads: Go to Leads → All Leads section to download all leads
Campaign Sending activities: Go to the specific campaign → Analytics tab and scroll to the Activity section, click the Download button to export all sending activities as a CSV file
Email accounts: Go to the Email Accounts dashboard, select all accounts, click the three dots, then Download CSV
Unibox replies: Use the endpoint to export Unibox replies