Instantly runs a DKIM (DomainKeys Identified Mail) test using the most popular selectors, which can sometimes result in a 'DKIM not found' error if you are using a less popular email provider.
We recommend, whenever possible, changing your selector to "default" when you are using less popular email providers. That way Instantly will be able to recognize your selector to fix the DKIM not found error. Here are the DKIM selectors in some email providers.
Google/ GSuite - 'google'
Office 365 - 'microsoft', 'selector1', 'selector2'
Other service providers - 'default'
Verify your DKIM record
Some providers don't allow changing the DKIM selector. In this case, you can check if your DKIM records are set properly by following the steps below:
Find what your DKIM selector is.
In your Domain provider DNS zone, find the DKIM hostname. The selector would be the first part of the hostname, before the dot.
Verify your DKIM record.
Go to this link and enter your domains and the DKIM selector. The valid result will show your DKIM record.
Once you confirm your DKIM is in place and verified, you can safely ignore the "DKIM not found" error in Instantly.
Note: Don't get confused by the record type "CNAME" in the screenshot. Some email providers use the "TXT" type for DKIM.
DKIM for DFY/Pre-warmed email accounts
For DFY or pre-warmed domains purchased from Instantly, all DNS records, including DKIM, are configured automatically as part of the setup process.
If DKIM is not set up on your Done-For-You (DFY) emails, here’s what you should know:
If your DFY account is showing a "Setup Pending" status, the setup is not yet complete, and you may see a "DKIM not found" error during this period. This is normal and requires no action from you.
The setup process for DFY email accounts typically takes 2-3 business days due to DNS propagation. Once the setup is complete, the "Setup Pending" status will disappear, and all DNS records should be all set, including DKIM.
