Instantly runs DKIM(DomainKeys Identified Mail) test using most popular selectors which sometimes can result in DKIM not found error, if you are using a less popular email provider.
We recommend, whenever possible, changing your selector to "default" when you are using less popular email providers. That way Instantly will be able to recognize your selector to fix the DKIM not found error. Here are the DKIM selectors in some email providers.
Google/ GSuite - 'google'
Office 365 - 'microsoft', 'selector1', 'selector2'
Other service providers - 'default'
Setting your DKIM record
Some providers don't allow changing the DKIM selector. In this case, you can check if you have your DKIM record set by following the steps below.
Find what your DKIM selector is.
In your Domain provider DNS zone, find the DKIM hostname. The selector would be the first part of the hostname, before the dot.
Verify your DKIM record.
Go to this link and enter your domains and the DKIM selector. The valid result will show your DKIM record.
Note:
In Step 1, don't get confused by the record type "CNAME" in the screenshot. Some email providers use the "TXT" type.
In Step 2, once you confirm your DKIM is in place and verified, you can safely ignore the "DKIM not found" error in Instantly.
If you are not able to verify your DKIM record, please reach out to our support via chat for help.