To check the email accounts that are in error or paused, please follow the steps below:
Go to the Email Accounts dashboard.
Filter accounts by using the 'Has Errors' status.
For DFY or Pre-warmed email accounts from Instantly, please contact our live chat support for assistance.
For email accounts from other providers, here are some of the common errors in sending accounts:
Can't create a new access token for user
This usually happens when your email provider is unable to share the token with Instantly or has revoked access to the token.
This usually occurs if you changed the password for your sending account and did not update it in Instantly. To fix the error, please reconnect the accounts:
550 5.4.5: Daily user sending quota exceeded
This usually happens when you've reached the limit of the number of emails that can be sent from your account within a day.
To resolve this error, you can try the following options:
Reduce the number of emails you are sending each day.
It's recommended to send 30 campaign emails + 10 warmup emails per day per account.
Upgrade your email plan to increase your daily sending quota.
You can contact your email provider to see if this is an option.
Wait for 24 hours before sending any more emails.
The sending limit resets every 24 hours. This will give your account time to reset its daily sending limit.
Use an alternative email provider.
Use an email provider that offers a higher daily sending quota.
SMTP is disabled
For Microsoft Outlook accounts, you can connect them to Instantly using the OAuth method. However, if SMTP is disabled, your Outlook account may be disconnected.
To resolve this error, please follow the steps below:
Enable the SMTP for your Outlook accounts.
Remove the email accounts from Instantly.
After an hour, connect them back to Instantly again. Waiting for an hour is a crucial step. This allows Microsoft to propagate the changes and share new tokens with us.
Note: In case you are getting the error 'Your account already exists' when trying to add it, you need to sign in Instantly from the Incognito window.