To check the email accounts that are in error or disconnected, please follow the steps below:
Go to the Email Accounts dashboard.
Filter accounts by the 'Has Errors' status.
How to fix disconnected accounts
For DFY or Pre-warmed email accounts from Instantly, please contact our live chat support for assistance.
Please click the 'Test Domain Setup' option in the Email Accounts dashboard to verify that your DNS records are configured correctly. If the DNS records are missing, your accounts may bounce emails, which can result in account disconnection. You can contact your provider to configure the DNS records for your domains or learn how to set up the DNS records here.
MX Record: MX record is known for directing emails to you. Without an MX Record, you won't be able to receive replies.
SPF record: SPF record specifies authorized domains to send emails. It helps reduce spam and phishing attempts and improves your email deliverability.
DKIM record: DKIM adds a signature to emails, making them easier to trace and preventing spoofing.
DMARC record: DMARC authenticates emails, letting the world know they were sent from a legitimate source.
If the DNS records are all set, here are some common errors in sending accounts.
Can't create a new access token for user
This usually happens when your email provider is unable to share the token with Instantly or has revoked access to the token.
If you changed the password for your sending account, please reconnect the accounts to establish new connections:
550 5.4.5: Daily user sending quota exceeded
This usually happens when you've reached the limit of the number of emails that can be sent from your email account within a day.
To resolve this error, you can try the following options:
Reduce the number of emails you are sending each day.
It's recommended to send 30 campaign emails + 10 warmup emails per day per account.
Upgrade your email plan to increase your daily sending quota.
You can contact your email provider to see if this is an option.
Wait for 24 hours before sending any more emails.
The sending limit resets every 24 hours. This will give your account time to reset its daily sending limit.
Use an alternative email provider.
Use an email provider that offers a higher daily sending quota.
SMTP is disabled
For Microsoft Outlook accounts, please ensure that SMTP is enabled. If SMTP is disabled, your Outlook account will be disconnected.
To resolve this error, please follow the steps below:
Enable the SMTP for your Outlook accounts.
Remove the email accounts from Instantly.
After an hour, connect them back to Instantly. Waiting for an hour is a crucial step. This allows Microsoft to propagate the changes and share new tokens with us.
Note: In case you are getting the error 'Your account already exists' when trying to add it, you need to sign in Instantly from the Incognito window.