How to Check Your Charges
To understand the charges, start by reviewing your invoices:
Go to the Payment and Invoices tab
Scroll to the Invoices section
Review all charges to identify which plan or service you're being billed for
Click Download on any invoice to see full payment details.
Common Causes of Charges
1. Multiple Active Subscriptions
Instantly has several separate subscription types, each billed individually: Outbound, Data Credits, CRM, and Inbox Placement.
If you have more than one active subscription, you'll receive a separate charge for each.
Go to Payment and Invoices → Manage to review all active subscriptions.
2. Multiple workspaces
Each workspace requires its own subscription.
If you have active plans across different workspaces, you'll be charged separately for each one.
Click the logo in the top-left corner to switch between workspaces
Check active plans in each workspace.
3. DFY/Airmail/Pre-Warmed Domains and Accounts
DFY, Airmail, and Pre-warmed email accounts are renewed on the 15th of each month and billed separately from your main subscriptions:
Domains: $15/year per domain
Instantly AirMail Email Accounts: $4/month per account
DFY Google Email Accounts: $5/month per account
Pre-warmed Google Email Accounts: $10/month per account
If you believe your first renewal was charged earlier than expected, please contact our support team for assistance.
Important: The domain and email account subscriptions cover only the domains and email accounts themselves. To keep accounts and warmup active, you still need an active Outbound plan after the free trial ends.
You can cancel DFY/Pre-warmed accounts on the billing page to stop renewal:
Go to the Email Accounts & Domains tab
Click on the domain to cancel email accounts
If all accounts on the domain are canceled, the domain will be canceled automatically
If you lose access to the dashboard, scroll down the expired page and click "Cancel All Accounts" to cancel all purchased email accounts.
Recently canceled DFY/Pre-Warmed accounts may still display renewal dates temporarily. However, you won’t be charged once they show as 'Canceled' on the billing page.
4. Failed Payment Retries
If a renewal payment failed and the subscription wasn't canceled before that:
The system automatically retries the payment before cancelling it
To clear any past-due invoices, go to Payment and Invoices → Invoices section to check if you have $0 invoices with Open status.
Click Download next to the invoice
Follow the payment instructions to settle the invoice
Please contact our support team if you'd like to cancel past-due invoices.
Still Have Questions?
If you've reviewed these common causes and still don't recognize a charge, please contact support with your invoice details for further assistance.