How to Check Your Charges
To understand the charges, start by reviewing your invoices:
Go to Billing and Usage > Payment and Invoices
Review all charges to identify which plan or service you're being billed for
Click Download on any invoice to see full payment details.
Common Causes of Charges
1. Multiple Subscription Types
Instantly has several separate subscription types, each billed individually: Email Outreach, Instantly Credits, CRM, Website Visitors, and Inbox Placement.
If you have more than one active, you'll receive a separate charge for each. To review all active subscriptions: Go to Billing and Usage → Payment and Invoices → Manage
2. Multiple workspaces
Each workspace requires its own subscription.
If you have active plans across different workspaces, you'll be charged separately for each one.
Switch between workspaces to check active plans in each workspace.
3. DFY/Pre-Warmed Domains and Accounts
DFY and pre-warmed email accounts are renewed on the 15th of each month and billed separately from your main subscriptions:
Domains: $15/year per domain
DFY Email Accounts: $5/month per account
Pre-warmed Email Accounts: $10/month per account
Cancel DFY/Pre-warmed Domains & Accounts
Cancelling the main subscription will not cancel your DFY/Pre-Warmed Domains and Accounts. These must be canceled separately on the billing page.
Go to the billing page
Navigate to the Email Accounts & Domains tab.
Click on the domain to cancel
Select accounts to cancel:
Cancel individual accounts
Or cancel all accounts on the domain
If ALL accounts on the domain are canceled, the domain will be canceled automatically
If you lose access to the dashboard, scroll down the expired page and click "Cancel All Accounts" to cancel all purchased email accounts.
Note: Recently canceled DFY/Pre-Warmed accounts may still display renewal dates temporarily. However, you won’t be charged once they show as 'Canceled' on the billing page.
4. Failed Payment Retries
If a renewal payment failed and the subscription wasn't canceled before that:
The system automatically retries the payment before cancelling it
To clear any past-due invoices, go to Billing and Usage → Payment and Invoices → Manage.
Still Have Questions?
If you've reviewed these common causes and still don't recognize a charge, please contact support with your invoice details for further assistance.