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Why do my Google accounts get disconnected and how to fix it
Why do my Google accounts get disconnected and how to fix it

Follow these steps to reconnect your sending accounts.

Updated over a week ago

Here are the reasons on why you Google account might get disconnected from Instantly.

  • Sending higher volumes of emails.

    In this case, there is a huge possibility that your accounts are sending too many emails because of double/triple limits, which is why Google is putting a soft lock on your accounts leading to frequent disconnections.

  • Turning on 2FA for the first time.

    It also could have caused a security disabling - which would be fixed by simply signing into your account on Google.

  • Using the same phone number for verifying multiple accounts or a burner phone numbers.

    We know for a fact that Google has been flagging accounts for phone number verification purpose.

  • Due to an authorization error.

    The usual fix for this issue is to first log in to these Google accounts yourself, and then try to connect them.

  • There is no option to connect alias email accounts.

    Since aliases use the same sending account behind the scenes, it gets exposed to your provider (such as GSuite) and they will flag your sender reputation.

How to fix the disconnected account through App Password.

Here are the steps on how to fix your disconnected Google accounts.

  1. Sign in to your Google account in Incognito mode. Make sure that no other Google accounts are logged in.

  2. Click this URL to continue.

  3. Turn off your two-factor authentication and turn it on again.

  4. Create a new app password to use again.

After you've done all that and have a new app password, try reconnecting your account back to Instantly. In the end, refresh the page so you can get the updated status of the account.

Note: If your account keeps disconnecting after trying the solution above, try logging in to your Google account from the web browser and reload Instantly after that.

'Can't create new access' token error

This happens when your email provider is not able to share the token with us or revoke access to the token.

This usually happens if you have changed the password of your Google accounts, but did not update them in Instantly. To fix the problem with the problematic accounts, deleting (not reconnecting) them and connecting them again is the only solution. You may click here.

Resetting access to Google

Were those accounts bulk-registered from the same IP or using the same phone number? If so, it is recommended to open a support ticket with Google about the app-password disconnects.

To contact Google support, click on the question mark at the upper right corner of your Google Admin.

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