For Done-For-You or Pre-warmed email accounts, please get in touch with our chat support for assistance.
Here are the reasons why your Google account might get disconnected from Instantly:
Sending higher volumes of emails.
In this case, there is a huge possibility that your accounts are sending too many emails because of double/triple limits, which is why Google is putting a soft lock on your accounts leading to frequent disconnections.
Using the same phone number for verifying multiple accounts or a burner phone numbers.
We know for a fact that Google has been flagging accounts for phone number verification purposes.
Due to an authorization error.
The usual fix for this issue is to first log in to these Google accounts yourself and then try to reconnect them.
There is no option to connect alias email accounts.
Since aliases use the same sending account behind the scenes, it gets exposed to your provider (such as GSuite), and they will flag your sender reputation.
Can't create a new access token for user
This usually happens when your email provider has revoked access to the token or if you changed the password for your sending account but did not update it in Instantly.
To fix the error, please follow the steps below to reconnect the accounts:
Go to the Email accounts dashboard
Click on three dots(..) next to the flame icon
Select 'Reconnect account'
Daily user sending quota exceeded
The error 'Daily user sending quota exceeded' means that you've reached the daily limit of the number of emails that can be sent from your email account, or the campaign email has been flagged as spam by email providers, and its sending has been temporarily limited.
To resolve this error, please follow these practices:
Avoid including links in the first email of the sequence.
Add spintax to create variation across emails.
Reduce the number of emails you are sending each day. We recommend 30 campaign emails + 10 warmup emails per day per account.
These small adjustments resolve the issue automatically once the sending reputation resets, usually within 24-48 hours.
Google accounts connected via App Password
If your Google accounts are connected using the App password method, here are the steps to fix the disconnected error:
Sign in to your Google account in Incognito mode. Make sure that no other Google accounts are logged in.
Click this URL to continue.
Turn off your two-factor authentication and turn it on again.
Create a new app password to use again.
After you've done all that and have a new app password, try reconnecting your Google account to Instantly.
Note: If your Google account keeps disconnecting after trying the solution above, try logging in to your Google account from the web browser and reloading Instantly after that.