In this article, we'll explain how we check for duplicate leads during the upload process and the settings we provide.
Essentially, there are two cases we check for duplicates when importing the leads to your campaign. You will receive a prompt "X email(s) already exist" when any duplicate leads are skipped.
Check for duplicates in your original files
This feature can not be disabled and will always check for duplicates in that file automatically.
This is a preventive measure to ensure that the same lead will not be contacted twice within the same campaign.
Check for duplicates in the workspace
You can enable the 'Check for duplicates' setting during upload.
Tick the boxes to check for duplicates across all campaigns or lists when importing leads.
Untick the boxes to upload duplicate leads that already exist in other campaigns or lists to a new campaign or list.
