Canceling your Instantly subscription is straightforward, but it's important to understand what happens when you cancel and how to ensure the cancellation is complete.
Before You Cancel
Instantly has different subscription types that must be canceled separately:
Main Subscriptions
Email Outreach: Connect and warm up unlimited email accounts, upload leads, and send campaign emails.
Instantly Credits: SuperSearch, lead enrichment, lead verification, Copilot, AI reply agent and AI sales agent.
CRM: Manage emails, calls, SMS, tasks, and LinkedIn connections within a single platform.
Website Visitors: Track visitors from US-based traffic and convert them into leads.
Inbox Placement: Test email deliverability and spam scores.
Additional Services
Done-For-You (DFY) Services: New domains and email accounts
Pre-Warmed Accounts: Pre-warmed domains and email accounts
Email Outreach Add-ons
Instantly Credits Add-ons
How to Cancel Main Subscriptions
Step 1: Access Your Billing Settings
Log in to your Instantly account
Go to Settings → Billing
Or go directly to: https://app.instantly.ai/app/settings/billing
Step 2: Cancel Each Subscription Type
You'll see multiple tabs at the top of the billing page. Each tab represents a different subscription type. For each active subscription:
Click on the tab (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement)
Scroll to the bottom of that tab
Click the "Cancel Plan" button
Confirm the cancellation when prompted
Repeat these steps for each tab
To cancel add-ons, please contact our chat support before the renewal date.
Whether you can keep using the plan till the end of the billing cycle after cancellation depends on your subscriptions:
If you canceled your only plan or if you canceled the Instantly Credits plan:
The plan remains active until it naturally expires
You'll keep access until the end of your current billing cycle
Accounts, warmup, and campaigns will pause automatically after the Email Outreach plan expires
If you have multiple active subscriptions(Email Outreach, CRM, Inbox Placement, and Website visitors plans):
The canceled plan ends immediately (not at the end of the billing cycle).
If you'd like to continue using the plan until the end of your billing cycle, when you have multiple subscriptions, please contact our support team to help schedule the cancellation appropriately.
How to Cancel DFY/Pre-Warmed Services
To cancel DFY/Pre-Warmed domains and accounts:
Go to the Email Accounts & Domains tab on the billing page
Look for any active DFY or pre-warmed account
Click on the domain to cancel the email accounts
The domain will expire automatically if there are no active email accounts
Verify cancellation: The email accounts are canceled successfully and will not be renewed again once they show as "Canceled" on the Email Accounts & Domains section.
Note: Recently canceled DFY/Pre-Warmed accounts may still display renewal dates temporarily. However, you won’t be charged once they show as 'Canceled' on the billing page.
If you lose access to the dashboard, scroll down the expired page and click "Cancel All Accounts" to cancel all purchased email accounts.
After cancellation:
Cancellation for the DFY/Pre-warmed accounts takes effect immediately
The domain remains valid for one year from the original purchase date. If all email accounts are canceled, the domain will automatically expire
Existing conversations in Unibox:
Canceled DFY Google / Airmail accounts: Unibox conversations will be deleted after the 24-hour grace period
Canceled Pre-warmed accounts: Unibox conversations will be deleted after 24 hours (if more than 30 days since delivery)
Canceled DFY or Pre-warmed accounts will be automatically removed from the Email Accounts dashboard before the next renewal
Campaign and warmup will stop for the canceled DFY/Pre-warmed accounts
You'll lose access to the Gmail mailbox shortly for DFY Google/Pre-warmed accounts.
Email forwarding will stop working if you have it enabled
How to Verify Your Cancellation
After canceling the subscriptions, verify the cancellation was successful by following the steps below:
Go to Settings → Billing
Check each subscription tab(Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement)
Successful cancellation will show:
"Cancels on [date]": It means the plan will be canceled at the end of the billing cycle. If you canceled your only plan or if you cancel the Instantly Credits plan, cancellation will be scheduled for the end of the billing cycle.
Free trial: It means either no active plan is in place or the plan has already been canceled. If you have multiple active subscriptions(Email Outreach, CRM, Inbox Placement, and Website visitors plans) and cancel one of them, the canceled plan ends immediately.
"Renews on [date]": If the plan still shows the renewal date, the cancellation was not completed, and the plan will still be renewed.
DFY/Pre-warmed accounts: If the status shows "Canceled", that means the email account has already been canceled. You can also verify if there is a 'Subscription canceled' badge next to the DFY/Pre-warmed accounts in the Email Accounts dashboard.
How to Delete Workspace
Only the workspace owner can delete the workspace. If you're a team member in the workspace, you can leave the workspace.
Step 1: Cancel Active Subscriptions
Go to the Billing page
Cancel any active subscriptions
If you have DFY or pre-warmed accounts, cancel them separately in the Email Accounts & Domains section
Step 2: Wait for Expiration
After cancellation, wait for the subscription period to fully expire before you can delete the workspace.
If you can still access the billing page or the dashboard, it means the workspace is not fully expired. When it's fully expired, you will be redirected to the expired page.
Free trial workspaces without a subscription will expire automatically.
Step 3: Delete the Workspace
Once the workspace has expired, log in and scroll to the bottom of the page.
Click "Delete Workspace" (this button only appears if you have more than one workspace). If you have only one workspace and wish to delete it, it will be deleted automatically once it expires.
Type "delete workspace" and click Proceed to confirm.
Common Cancellation Issues
I can't find the Cancel button
I can't find the Cancel button
Possible reasons:
You're on the wrong tab: Make sure you've selected the correct subscription type tab at the top
Subscription already canceled: Check if it already shows "Cancels on [date]" or "Free trial"
Trial account: Free trials may not show a cancel button; they expire automatically
Cache issue: Refresh the page to try it again
I canceled but still got charged
I canceled but still got charged
Common causes:
Past-due invoice: If you had an outstanding invoice when you canceled, the system will continue attempting to charge that invoice even after cancellation
Cancellation after billing date: If you canceled after your renewal date, you were charged for the new billing cycle before the cancellation was processed
Multiple subscriptions: You may have canceled one subscription, but have others still active
DFY/Pre-warmed accounts not canceled: These must be canceled separately on the billing page to stop renewal. If you can't access the dashboard, you can still cancel your DFY/Pre-warmed accounts directly from the expired page.
Simply scroll down the expired page
Click "Cancel all DFY accounts" to cancel them
If you have multiple workspaces and delete the expired workspace, any DFY/Pre-warmed subscriptions linked to it will be canceled automatically
Can I pause subscriptions
Can I pause subscriptions
Unfortunately, we don't offer the option to pause subscriptions. You can only cancel your subscription to stop future charges.