Warmup emails are scheduled at 12:00 AM UTC every day. If you recently enabled warmup, emails will start sending after the next 12:00 AM UTC.
Checking Warmup Status
You can check warmup analytics in the last 7 days to check if the account is working well in the warmup pool:
Go to the Email Accounts dashboard
Click on the email account you want to check
In the right-side panel, review the daily warmup email graphs for the last 7 days
You can also check the "Warmup Emails" column in the Email Accounts dashboard to see the total number of warmup emails sent in the past week.
Troubleshooting Warmup Issues
If no warm-up emails have been sent after 24 hours, there may be an issue with the email accounts.
Warmup Paused
Accounts are automatically paused when your free trial or Email Outreach plan expires. This also pauses the warm-up and campaigns.
Go to the Email Accounts dashboard
Select all paused accounts
Click the three dots(…) in the top right corner
Click "Unpause selected accounts" to unpause all accounts
Re-enable warmup for your accounts in bulk
Warmup Enabled But Not Sending
If accounts aren't paused but warmup still isn't working after 24 hours, the solution depends on where you purchased your accounts.
1. For Accounts Purchased from Instantly
Go to the Email Accounts dashboard
Filter by "All statuses > Has errors"
If accounts are disconnected, check for a 'Subscription Canceled' badge next to the DFY/Pre-warmed accounts. This indicates that the DFY/Pre-warmed accounts have already been canceled.
If canceled: Warmup won't work. Reorder via Email Accounts > Add New > Done-for-you Email Setup > Existing domains
If accounts are active but still not sending: Please contact support for assistance.
2. For Accounts Not Purchased from Instantly
Go to the Email Accounts dashboard
Filter by "All statuses > Has errors"
If accounts are disconnected, click "Test domain setup" to verify DNS records are configured correctly. Missing or incorrect DNS records (MX, SPF, DKIM, DMARC) can cause emails to bounce and accounts to disconnect
Warmup Disabled (Red Flame Icon)
Warmup is disabled when your accounts bounce warmup emails from other users in the Instantly warmup pool. This protects the quality of the warmup pool for all users.
1. For Accounts Not Purchased from Instantly
Before reactivating warmup, verify your DNS setup:
Go to the Email Accounts dashboard
Click 'Test domain setup' to verify DNS records are configured correctly
If DNS records are missing or incorrect, contact your email provider to fix them before proceeding
Once the DNS records are properly configured, you can follow the steps below to request warmup reactivation codes and enable the warmup:
Go to the Email accounts dashboard and click on the red flame icon.
Click 'Request Reactivation Code'
Check your email inbox for the reactivation code (sent to the same email address you're reactivating)
Enter the code and click Submit
Warmup will be re-enabled
Troubleshooting Reactivation Codes:
Can't receive the code?
Error message: "Couldn't send an email, please check if the account address is deliverable"
This means your account is undeliverable
Use a verification tool to check account status
Contact your email provider to ensure the account can receive emails
Code shows as "invalid"?
This happens when multiple codes are requested
Each new request invalidates previous codes
Wait 5-10 minutes without requesting a new code, then request once more and use the latest code received
2. For Accounts Purchased from Instantly
If your Instantly-purchased accounts show a red flame icon, please contact support for assistance.