Unibox reply macros are pre-written email templates you can instantly insert when replying to leads. Watch the full video tutorial HERE.
How to Create Reply Macros
Step 1: Access Reply Macros
Open any reply in Unibox
Click the "Reply" button
In the menu bar, click "Reply Macros"
Click "Create"
Step 2: Create Templates for Common Scenarios
Build macros for different scenarios:
When leads ask for more information
When leads refer you to another person
When leads want to schedule
Step 3: Name and Save Your Macro
Write your template
Give it a descriptive name
Click Save
Supported Variables in Reply Macros
Reply macros do not support spintax. You can personalize your reply macros with these variables:
First name
Last name
Email
Sending account name
Signature
You can use other variables by typing them manually while composing your message in Unibox:
Open a reply in Unibox
In the composer window, type two curly brackets {{ to access the variables you can use in the reply
Once you choose a variable, the variable value for that lead will be inserted immediately
If you’re still seeing the variable instead of the variable data, please check if the lead has the variable data.
How to Manage Reply Macros
Insert a Reply Macro
Open a reply in Unibox
Click "Reply"
Click "Reply Macros" in the menu
Select the macro you want to use
The template loads into your reply editor
Personalize if needed and send
Edit a Reply Macro
Open Reply Macros
Find the macro you want to edit
Click the 'Pencil' icon to edit
Click Save
Delete a Reply Macro
Open Reply Macros
Find the macro you want to remove
Click the trash icon
Confirm deletion
