If you notice an error status for your campaign, please hover your cursor over the status, and there will be a notification explaining the reason.
Sending accounts in error
Please ensure that you have selected at least one sending account in the campaign. If you're using tags to assign accounts to the campaign, make sure there are sending accounts associated with this tag.
To check the email accounts that are in error or paused, please follow the steps below:
Go to the Email Accounts dashboard.
Filter accounts by using the 'Has Errors' or 'Paused' status.
For DFY or Pre-warmed email accounts from Instantly, please contact our live chat support for assistance.
For email accounts from other providers, you can follow the steps here to fix the accounts.
Email accounts will be automatically paused after the 14-day free trial or the Email Outreach plan expires. You can unpause accounts after subscribing to the Email Outreach plan.
Go to the Email Account dashboard
Tick the box to select accounts
Click on the three dots(…) in the top right corner
Select Unpause selected accounts
After resuming accounts, you can resume the campaign.
High bounce rate
We will automatically pause campaigns that have a high bounce rate for recent emails to protect your email accounts and maintain deliverability.
If a campaign is paused because of a high bounce rate for recent emails, it's recommended to review and verify your email list and make necessary updates before resuming the campaign.
Make sure to verify your leads.
Check your copy for spam words.
Read more about why bounces happen here.
If you reactivate a paused campaign, it will not be paused again for 7 days.
Join our Cold Email Deliverability Masterclass webinar to learn how to reduce the bounce rate and improve deliverability.
You can completely turn this feature off on the Preferences page.
