Campaign error

Campaign paused and showing an error

Marija Zivanovic avatar
Written by Marija Zivanovic
Updated over a week ago

If you notice an Error status in your campaign, you need to check the statuses of the sending accounts connected to this campaign.

This error usually happens when all of the sending email accounts run into a temporary error with their SMTP, which leads to automatically pausing the campaign.

To fix this issue, please do the following steps.

  1. On your Instantly Dashboard, navigate to the Email Accounts tab.

  2. On your dashboard, you can see if there are any other error statuses by creating a filter.

  3. If you see no sending errors or disconnected accounts, relaunch the campaign by pressing the Resume campaign button.

Did this answer your question?