If you notice an error status for your campaign, please hover your cursor over the status and there will be a notification explaining the reason.
Sending accounts in error
Please ensure that you have selected at least one sending account in the campaign.
To check the email accounts that are in error or paused, please follow the steps below:
Go to the Email Accounts dashboard.
Filter accounts by using the 'Has Errors' or 'Paused' status.
Reconnect the accounts and then resume the campaign. You can also follow the steps here to fix the accounts.
If the accounts are paused, please check if you have the automation enabled in the Inbox Placement test that pauses them.
You can unpause the accounts in bulk and then resume the campaign:
High bounce rate
We will automatically pause campaigns that have a high bounce rate for recent emails to protect your email accounts and maintain deliverability.
If a campaign is paused because of a high bounce rate for recent emails, it's recommended to review and verify your email list and make necessary updates before resuming the campaign.
Make sure to verify your leads.
Check your copy for spam words.
Read more about why bounces happen here.
If a user reactivates a paused campaign, it will not be paused again for 7 days.
Join our Cold Email Deliverability Masterclass webinar to learn how to reduce the bounce rate and improve deliverability.
You may completely turn this feature off on the Preference page.
