If your campaign shows an error status, use the Diagnose button in your campaign's Analytics section for automatic diagnostics.
This guide will help you identify and resolve the most common issues.
Issue 1: No Sending Accounts Selected
Your campaign has no active sending accounts assigned to it.
To assign accounts to the campaign:
Navigate to the Options section of the campaign
Go to the 'Accounts to use' section
Select at least one active sending account
Scroll down to locate the Save button
If you're using tags to assign accounts:
Verify that you assigned the tag
Check that at least one sending account has this tag assigned
Confirm those accounts are active (not paused or in error)
After assigning the accounts, please ensure you save the changes and resume the campaign. It may take 10-15 minutes for the updates to reflect.
Issue 2: Sending Accounts in Error or Paused
All assigned sending accounts are either in error status or paused.
Go to the Email Accounts dashboard
Filter accounts by "All statuses -> Has Errors/Paused" status
For accounts with errors:
DFY or Pre-warmed accounts from Instantly: Follow steps here
Accounts from other providers: Follow steps here
Account paused due to plan expiration: Email accounts are automatically paused after the 14-day free trial or when the Email Outreach plan expires. To unpause accounts:
Select the paused accounts (tick the checkbox next to each account)
Click the three dots (...) in the top right corner
Select "Unpause selected accounts"
Resume your campaign
Issue 3: High Bounce Rate
Instantly has automatically paused your campaign because recent emails have a high bounce rate (typically >5%) to protect your email accounts and maintain deliverability.
Join our Cold Email Deliverability Masterclass webinar to learn how to reduce the bounce rate and improve deliverability.
How to Fix High Bounce Rate Issues
Step 1: Verify Your Lead List
Run email verification on all leads before resuming
Use Instantly's built-in verification or external tools
Step 2: Review Your Email Copy
Test your copy with spam checkers
Remove any spam words
Send first email in plain text
Step 3: Investigate Bounce Reasons
Review why bounces occurred
Common causes:
Invalid/non-existent email addresses
Full mailboxes
Blocked by recipient's server
Step 4: Resume Your Campaign
After cleaning your list and fixing issues, resume your campaign. It won't be automatically paused again for 7 days, even if the bounce rate remains high.
Disabling Auto-Pause for High Bounce Rate
You can completely turn this feature off on the Preferences page.
Go to Preferences
Find the AI Automations section
Toggle off the high bounce rate protection
Save changes
