If your emails are not sent out, please make sure the following.
You've set the right schedule. If the schedule isn't added or it's too big of a window it might take a while for email to start sending.
Your campaign sending limit is set correctly under options.
You have added sending email accounts to the campaign and the accounts have been connected correctly (There are no 'Fix account' errors).
In your campaign's Analytics tab, next to the status of your campaign, there will be a notification explaining the reason why the campaign emails are not being sent. Here are the following options to fix the error.
Option 1: Not within the sending schedule
If you're seeing this error in the campaign, it's because the time now is out of the sending schedule. The campaign will automatically start sending emails when it's within your sending schedule.
If you want the campaign to start now, you can adjust the schedule to the current time in the campaign's Schedule tab.
Option 2: Campaign/ Account has exceeded the daily limit
If you're seeing this error, please check your campaign limit in the campaign's Options tab and click Daily limit.
If you're seeing this error, please check your account limit in the Email Account tab and click on the email account.
Note:
Campaign sending limits are reset at 12 am of the time zone set for the campaign's schedule.
Account sending limits are reset at 12 am in the UTC time zone.
Option 3: Waiting for a lead to process
If you're seeing this error, it means there are no leads available for the sequence email. It will automatically resume sending when a lead is available based on the campaign's settings and sequence wait times.
If the step 1 email is not sent, please check if there are any Not yet contacted leads in your campaign.
If follow-up steps are not sent, please check if the time gap between steps is met.
Note: If this status does not change, please ensure that all connected sending accounts are active.
Option 4: Sending accounts have errors
If you're seeing this error, please check accounts in error by creating a filer in the Email Accounts dashboard.
You can follow the steps below:
Navigate to the Email Accounts dashboard.
Use the status filter to check if there are any accounts in error
If no account is in error, relaunch the campaign by pressing the Resume campaign button.
Option 5: High bounce rate
We will automatically pause campaigns that have a high bounce rate for recent emails to protect your email accounts and maintain deliverability.
If a campaign is paused because of a high bounce rate for recent emails, it's recommended to review and verify your email list and make necessary updates before resuming the campaign.
Make sure to verify your leads.
Check your copy for spam words.
Read more about why bounces happen here.
If a user reactivates a paused campaign, it will not be paused again for 7 days.
Join our Cold Email Deliverability Masterclass webinar to learn how to reduce the bounce rate and improve deliverability.
You may completely turn this feature off on the Preference page.
If you need help troubleshooting these, please send your campaign URL and reach out to our live chat.
