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Days to wait between steps

How do we determine when to send a follow up in the sequence

Updated over a month ago

The "Send next message in X days" feature means that the follow-up will be sent after a specified number of days. If you set a gap of 3 days, Step 2 will be sent 3 days after Step 1 was initially sent. However, it will only be sent on the next active scheduled day.

Note: The delay between steps includes weekends or days that are not on your schedule for sending.

For example, your sending schedule is set for Monday - Friday, and you have a 3-day gap.

  • Step 1 is sent on Friday

  • Step 2 will be sent on the following Tuesday, as that is the next active scheduled day and the delay will also consider weekends.

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