The uploaded contacts limit counts any contact you have uploaded to campaigns in your workspace, regardless of campaign status (active, paused, or draft).
Free trial: 250 uploaded contacts
Growth plan: 1,000 uploaded contacts
Hyper Growth plan: 25,000 uploaded contacts
Light Speed plan: 100,000 uploaded contacts
Each Email Outreach add-on($87/month): +25,000 uploaded contacts
Important: The uploaded contacts limit is a fixed total, not a monthly allowance. Unlike credits, it does not reset or refresh each month.
How to Check Your Uploaded Contacts Limit
You can view your current uploaded contacts limit and usage on the billing page. The billing page displays your usage in this format:
Current number of contacts uploaded / Total uploaded contacts limit
Example: 4,130 / 25,000 in the below example means:
You have uploaded 4,130 leads across all your campaigns
Your total uploaded contacts limit is 25,000 (Hyper Growth plan)
You have 20,870 contacts remaining before reaching your limit
How to Increase Your Uploaded Contacts Limit
If you've reached your limit and want to upload more leads, you have several options:
Option 1: Upgrade Your Email Outreach Plan
Go to the billing page
Upgrade to a higher-tier outbound plan
Your uploaded contact limit increases immediately upon upgrade
Option 2: Purchase Email Outreach Add-Ons
Each Email Outreach add-on increases the uploaded contact limit by an additional 25,000(Only available for Hyper Growth or Light Speed plans)
Scroll to the "Increase outreach plan limits" section
Use the slider to adjust the number of add-ons
Click 'Buy add-ons' to complete the purchase
Option 3: Delete Leads or Campaigns
Free up capacity by deleting irrelevant leads or campaigns.
Open the campaign containing old or irrelevant leads, then select and delete the leads you no longer need. Learn how to delete leads here
Alternatively, you can delete entire campaigns. All leads in the campaign will also be deleted.
Wait 5-10 minutes for the system to update your limit
Refresh the billing page to see the updated limit
Important notes:
Deleting from "Lists" won't reduce your uploaded limit
Deleting leads does NOT restore Instantly Credits used for lead verification or generation
Deleted leads cannot be recovered -> download your leads as a backup before deletion
Troubleshooting: Upload Limit Issues
Does my upload limit reset monthly?
Does my upload limit reset monthly?
No, your upload limit does not reset monthly. The uploaded contacts limit is a fixed total that counts all leads you've ever uploaded to campaigns (active, paused, completed, and draft).
This limit stays the same regardless of whether you're on monthly or annual billing. Unlike credits, it doesn't refresh each month.
Why does it still say I'm at my limit after deleting leads?
Why does it still say I'm at my limit after deleting leads?
It takes 5-10 minutes for the contact limit to update after deleting leads from your campaign. If it's been longer than that, try these steps:
Force refresh your billing page
Verify you're in the right workspace
Make sure you deleted from campaigns, not lists
• Only leads removed from campaigns free up space
• Deleting from "Lists" won't reduce your uploaded limit
My upload number doesn't match what I see in my campaigns
My upload number doesn't match what I see in my campaigns
The uploaded contacts count on your billing page includes all leads across all campaigns (active, paused, completed, and draft), which might be why the numbers don't match what you see in individual campaigns. To verify your total count:
Go to Billing page → Email Outreach plan to see the usage
Count Leads in Each Campaign. You might have forgotten leads in old or paused campaigns.
Go to CRM > Campaigns
Select each campaign (including paused, completed, and draft campaigns)
Check the lead count displayed next to the search bar
Add up the totals from all campaigns
Cache issue: If numbers still seem off, try refreshing to avoid cache issue
Important: All leads count toward your limit, even if they're duplicates across campaigns. Example:
Uploading [email protected] to Campaign A = 1 upload
Uploading the same [email protected] to Campaign B = 1 upload
Total: 2 uploads counted toward your limit