How to Check Your Charges
To understand the charges, please check the invoices:
Go to Billing and Usage > Payment and Invoices
Review all charges to identify which plan or service you're being billed for. Invoices for Done-For-You and Pre-warmed email accounts are not visible in the Payment & Invoices section.
Click Download to review payment details
Common Causes of Charges
Multiple Subscription Types
Instantly has several separate subscription types, each billed individually
Email outreach, Instantly Credits, CRM, Website visitors, and Inbox placement are separate subscriptions
If you have multiple subscriptions active, you'll receive separate charges for each. Navigate to Billing and Usage > Payment and Invoices > Manage to check all your subscriptions.
Multiple workspaces
Each workspace requires its own subscription. If you have active plans across different workspaces, you'll be charged separately for each one.
Switch between workspaces in your account settings to review which plans are active in each workspace.
DFY/Pre-warmed domains/accounts: Email accounts are renewed on the 15th of each month and are billed separately from your main subscriptions.
Domains: $15/year per domain
DFY Email Accounts: $5/month per account
Pre-warmed Email Accounts: $10/month per account
Invoices for Done-For-You and Pre-warmed email accounts are not visible in the Payment & Invoices section, but are sent to your billing email automatically.
Failed Payment Retries: If a renewal payment failed and the subscription wasn't canceled before that:
The system automatically retries the payment before cancelling it
Navigate to Billing and Usage > Payment and Invoices > Manage to clear any past-due invoices
Still Have Questions?
If you've reviewed these common causes and still don't recognize a charge, please contact support with your invoice details for further assistance.