When your account expires, you'll lose access to the dashboard, accounts, warmup, and campaigns pause automatically.
Regaining Access
To reactivate your Instantly account:
You'll be redirected to the expired page after logging in
Select your plan and complete payment
Click 'Upgrade'
If you manage multiple workspaces, make sure to upgrade the correct one
Unpausing Your Email Accounts
When your trial or plan expires, all email accounts pause automatically. After upgrading, follow these steps to resume paused accounts:
Go to the Email Accounts dashboard
Select all paused accounts (click the checkbox at the top to select all)
Click the three dots icon in the top-right corner
Select "Unpause selected accounts"
After resuming the accounts, enable and resume the campaigns to continue sending.
Troubleshooting Access Issues
I have a paid plan but can't access the dashboard
I have a paid plan but can't access the dashboard
If you're being redirected to the expired page despite having a paid subscription, check these common causes:
1. Failed Payment
Your most recent renewal payment was declined or failed. Upgrade to regain access.
2. Wrong Subscription Type
You have a Done-For-You (DFY) or Pre-warmed account subscription, but not an Email Outreach plan.
DFY/Pre-warmed subscriptions = Domain and email account only
Email Outreach plan = Required for dashboard access and campaign features
If you only have DFY/Pre-warmed accounts:
Your 14-day Email Outreach trial has likely expired
You lose dashboard access when the trial ends
Subscribe to an Email Outreach plan (Growth, Hyper Growth, or Light Speed)
3. Wrong Workspace
You have multiple workspaces, and you're trying to access one without an active subscription. Each workspace requires its own separate Email Outreach subscription.
Look at the workspace name in the top navigation bar
Click the workspace dropdown to see all workspaces
Switch to the workspace with an active subscription
Can I export data after the trial expires without upgrading
Can I export data after the trial expires without upgrading
Unfortunately, you can't export data after your trial or plan expires. To export your data, please resubscribe to an Email Outreach plan to regain dashboard access.
What you can export once you resubscribe:
Campaign leads: Go to CRM → All Leads section to download all leads
Campaign analytics: In the Analytics tab of any campaign, click 'Share' then download
Sending activities: Go to the specific campaign → Analytics tab and scroll to the Activity section, click the Download button to export all sending activities as a CSV file
Email accounts: Go to the Email Accounts dashboard, select all accounts, click three dots, then Download CSV
Unibox replies: Use the endpoint to export Unibox replies