Instantly only allows each email account to be connected to one workspace at a time. You'll get an "Account already added" error when connecting the same email account to another workspace.
It means your email account is already linked to another Instantly workspace.
Reconnecting in the Same Workspace
If you're trying to reconnect accounts in your current paid workspace, it's recommended to remove the accounts first, then add them from scratch.
Go to Email Accounts dashboard
Find the accounts you want to reconnect
Click on each account
Click "Remove account" or the trash/delete icon
Confirm removal
Wait a few minutes for the system to process
Go to Email Accounts → Add New
Connect the accounts from scratch
Moving to Another Workspace
You're trying to connect accounts to a different Instantly workspace, but they're still linked to your old workspace.
Option 1: Move Accounts via API
Use Instantly's API to transfer accounts between workspaces programmatically.
Both workspaces must be in the same workspace group
Must use an ADMIN workspace API key
Move Accounts Endpoint:
https://developer.instantly.ai/api/v2/account/moveaccounts
Complete Guide: How to Transfer Email Accounts Between Workspaces
Option 2: Contact Support for Assistance
We can help remove accounts from the old workspace so you can add them to your new one if you have at least a paid Instantly account. After removal, you can:
Go to Email Accounts → Add New
Connect your email accounts to the new workspace
Important: If both the source and target workspace is on a free trial, we won't be able to remove connected accounts to prevent trial abuse. Please upgrade the target workspace to a paid account.
Please share the following with our support team:
List of email accounts
Old workspace ID where they're currently connected (if known)
New workspace ID where you want to connect them
Confirmation that the new workspace is on a paid plan
Find Your Workspace IDs
Go to Account & Settings → Workspace & members
Copy the workspace ID for the admin workspace
Go to the Workspace Group section to locate the ID for the sub-workspaces
For an expired workspace, you can get the workspace ID from here:
