How to connect your accounts
Sometimes the setup of the account can be challenging; that's why we prepared a step-by-step guide to make it easier for our users. We also added a video step-by-step guide here.
Here are the steps to connect your existing email accounts to Instantly:
Go to the Email Accounts on the left sidebar menu.
Click Add New.
A pop-up will appear. Please select Connect existing accounts and choose Google, Microsoft, or any provider (IMAP/SMTP).
-->Connect Your Google Account with OAuth Method
Connecting your Google Workspace account to Instantly using OAuth authentication allows seamless access and integration between the two platforms. Follow these step-by-step instructions to set up OAuth access in your Google Workspace account and connect it with Instantly.
Starting January 2025, the option to choose “Enable IMAP” or “Disable IMAP” won't be available. IMAP access is always turned on in Gmail.
Here are the steps on how to connect Google accounts via the oAuth method:
Step 1: Log in to Instantly and Google Workspace
Open Instantly in one browser tab and your Google Workspace (Gmail) in another.
Step 2: Access Admin Console
In your Google Workspace Admin console, navigate to "Security" > "Access and data control" > "API Control" > Manage third-party app access.
Step 3: Click "Configure new app" to add Instantly as an OAuth App.
Step 4: Paste the Client ID into your Google Workspace and click "Search".
Here's how to get the Client ID: Go to Instantly > Add New > Choose Google/G Suite > Choose "Option 2: OAuth" > Copy the Client ID
Then select Instantly. Choose "Trusted".
Step 5: Complete OAuth Setup
After configuring, "Instantly OAuth v1" will appear in your list of trusted apps.
Return to Instantly and complete the login process:
You can proceed and add all other accounts from the same Workspace by using the same Google accounts connector and choosing the oAuth Method.
Choose the Google account you want to connect to and proceed to log in after selecting the oAuth method since the app access has already been enabled once for that Google Workspace.
If only your workspace admin account is visible here, click "Use another account" to log in to your other Google accounts.
Note: It might be worth trying to add these accounts from the Incognito window, in case all of your Google accounts appear here.
In Incognito, your previous login sessions won't be stored, so you can easily add an account you need.
-->Connect Your Google Account with App Password Method
Here are the steps to connect your Google accounts using the App Password method. Learn more details here.
Go to your Instantly Dashboard.
On your Email Accounts tab, click Add New -> Connect existing accounts.
Choose Gmail/ GSuite.
Choose Option 2: App Password.
Click Next and fill out the information needed.
Once finished, click Connect.
When it comes to free Gmail accounts - Google is very strict with respect to limits and rules. This is because they don't want to promote cold emailing through free Gmail accounts.
As a matter of fact, their algorithm is very smart in detecting what use the accounts are being put to. Their rules and limitations are more relaxed towards Gsuite accounts. So when it comes to recommendations, we suggest using Gsuite or maybe even Microsoft accounts.
The problem is that it is an industry-wide thing, so even if you try some other cold emailing platform or you were to manually send out cold emails, it is still an issue one would face.
There was a question once asked in reference to free Gmail accounts used for cold emailing in our Facebook group. And the majority of our members seconded this notion that it is not advisable to use free Gmail accounts for cold emailing.
-->Connect your Microsoft/O365 accounts
You need both IMAP (Internet Message Access Protocol) and SMTP (Simple Mail Transfer Protocol) enabled to connect an O365/Microsoft account to Instantly. It's not permitted to connect only to SMTP for sending emails, as our warmup is a peer-to-peer network consisting of real accounts that must both send and receive emails.
Log in to Your Instantly Account
Once logged in, navigate to the Email Accounts tab.
Click 'Add new', and then select "Connect existing accounts -> Office 365 / Outlook"
A new window will appear, prompting you to choose the account you wish to connect. If your account is not listed, click on "Use another account" and sign in with your credentials.
Follow the prompts to grant permission for Instantly to access your Microsoft account.
Steps to Enable SMTP and IMAP
Enable SMTP (Outgoing Mail)
If you use Microsoft Outlook: Visit Microsoft SMTP Authentication Guide for detailed instructions to enable SMTP.
If you have an Outlook account from GoDaddy: Visit GoDaddy SMTP Authentication Guide for detailed instructions to enable SMTP.
Enable IMAP (Incoming Mail)
If you use Microsoft Outlook: Visit Microsoft IMAP Configuration Guide for detailed instructions to enable IMAP.
If you have an Outlook account from GoDaddy: Visit Microsoft IMAP Settings for detailed instructions to enable IMAP.
Once you have enabled SMTP, wait for one hour, and connect your email account by logging in to a Microsoft connector in Instantly. Visit this guide for detailed instructions.
How to add Custom Tracking Domain
In order to track certain things like email opens (for example - and link clicks in the future), we insert special code into the body of your emails. That special code is generally in the form of a URL - for example. xyz.inreg1.com/[code]
Now while we keep changing that URL every once in a while, that same domain is used by every Instantly customer - unless you set up a custom tracking domain.
When you set up a custom tracking domain, the special code that we insert will use your specified domain instead of ours. And so it will be unique, which helps ensure that your sending reputation and deliverability are completely isolated from the rest of the accounts.
Think of it as bringing your own toothbrush on a road trip rather than using one
that's shared by multiple people. Only you get to use it, which prevents any dental problems that you could get from using a shared one.
When you add a custom tracking domain, it essentially works as a proxy/mask for
the tracking end-point and it isolates your sender reputation from the rest of the
user base... and so in a nutshell, always use a custom tracking domain.
Here are the steps to add a custom tracking domain to Instantly.
Go to your domain's DNS panel
Find the domain to create a custom tracking domain for.
Go to Manage/ Edit DNS records.
Add a new CNAME record using the following hostname and value.
Record Type: CNAME
Host: inst
Value: prox.itrackly.com
Click Save to the CNAME record.
Then, go to the Email Accounts dashboard.
Click on the email account and navigate to the Settings section in the pop-up window
Scroll down to find the Custom tracking domain setting and check the box to enable the custom tracking domain
Enter inst.yourdomain.com in Instantly, with yourdomain.com being the domain you added the CNAME record in your DNS Zone.
Click Check Status. It can take up to 24-72 hours for CNAME records to propagate. If the CNAME record hasn't propagated or hasn't been added correctly, you'll see the 'Retrying' status at the bottom of the page.
If everything is set up correctly, you will receive the following notification below the Check Status: CNAME Verified
Click Save to save the setting.
For Done-For-You or Pre-warmed domains purchased from us, the Custom tracking domain will be enabled automatically.
Should I use a new custom tracking domain per account?
There are a couple of different ways to organize your custom tracking domains:
Organize them on a per-business basis
Use a single custom tracking domain for multiple sending accounts. This would make sense if your primary domain is old/warmed up. If you're running a lead agency, this is what we would recommend.
Organize them based on the associated domain for the email account.
If you had [email protected] and [email protected], you may use inst.first.com for all email addresses associated with first.com and inst.second.com for all email addresses associated with second.com. This approach would make sense when all of your domains are new, or if you're experimenting with a new campaign that could potentially have a negative impact on your reputation. By creating separate groups, you can minimize the damage from a bad campaign.
How to Enable Warm-Up and Why it's Important
The warmup functionality mimics human conversations between email accounts.
Think of it as you emailing back and forth with your friends - on autopilot.
But in this case, your ‘friends’ are other Instantly.ai users who have also enabled the warmup feature. You can be sure that all of them will open your email, and a high percentage will write you back with a ‘thoughtful’ and positive sentiment.
The emails written by the Instantly AI algorithm signal to Google, Outlook, and other ESPs that your email account and sending domain are relevant and legitimate.
This increases the likelihood that the messages that are sent to the cold leads in your outreach campaigns will also actually land in their inbox and subsequently be opened and replied to.
The bottom line is that the warmup will improve the deliverability of your cold email accounts by mimicking human conversations in the Instantly.ai user pool.
On top of the deliverability benefits, your outreach email accounts will also stay alive for longer, and the likelihood of you ‘burning’ through an account is significantly lower.
How to enable warmup
To enable the warmup, you can follow the steps below:
Go to your Email Account tab.
Click the flame icon on the right side for each email account. Learn more about the warmup settings here.
Or click on the email account to enable the warmup in the pop-up window.
You can verify the warmup status of your accounts by checking the flame icon.
Grey flame: Warmup is paused
Green flame: Warmup is active in the standard warmup pool
Blue flame: Warmup is active in the premium or private warmup pool
Orange flame: Warmup is active in the basic warmup pool
Red flame: Warmup is disabled. Learn how to reactivate warmup for your accounts.
To filter accounts by warmup statuses, please follow the steps below:
Go to the Email Account dashboard
Click 'All statuses' to select warmup statuses
How to change the warmup settings
You can easily check or change the warmup settings for your accounts by following the steps below:
Go to the Email Accounts tab and click on the email account you want to edit.
Select Settings in the pop-up window.
Scroll down to Warmup settings.
It's recommended to keep the suggested warmup settings.
Here are the basic warmup settings:
Warmup filter tag: Use the default warmup filter tag or customize it to filter out warmup emails from your primary inbox. The "Generate random" button can be used to create a random tag. Changes take effect in the next sending cycle.
Increase by day: Once enabled, it starts sending 1 warmup email on the first day and then increases by 1 email per day until it reaches your set maximum limit by default.
Disable slow warmup: This feature is only for older email accounts that are already warmed up. Please don’t enable it for new accounts, as they should be warmed up slowly and gradually.
Daily warmup limit: Maximum number of warmup emails that this email account can send per day. Suggested 10 for newly created accounts.
Reply rate: The percentage of warmup emails that receive a reply.
Creating A Campaign
Creating a new campaign
To create a new campaign, you can watch the full video walkthrough or follow the steps below:
Go to the Campaigns dashboard.
Click on “+ Add New” button on the top right.
Type in the name of your campaign. We suggest adding target audience parameters such as title, industry/niche, and geo in the campaign name (e.g. Marketing Director_Advertising Agency_US) so you can more efficiently find and optimize your campaigns down the line.
Click on the blue CONTINUE button, and it will bring you to the next step.
Adding Leads
You can add leads to your campaign by following the steps below:
Go to the Leads section of the campaign
Click the Add Leads button
Choose the preferred method to upload your leads
Creating Sequences
First Email and Follow-Up Steps
Paste your body copy and subject line into the first email that your leads will be receiving.
Add variant: Test different subject lines and email copies to find the best performers. Learn more details here.
Send next message in x days: Define how many days to wait before sending the next step. Learn more details here.
Add step: Add a follow-up step. You can add as many follow-up steps as you’d like, although we recommend a maximum of 3-4 steps for most cold outreach campaigns.
Previous email's subject: Use the same subject line as the previous step
Previewing And Testing Email Steps
To preview any email in your sequence and send a test email, click on the 'Preview' button.
A pop-up will appear where you can preview the email, send test emails ,or check deliverability score.
Preview email: Select a lead in the 'Lead data for lead' option. You can search for leads by email or name(same as in the campaign).
Send test emails: In the top left, you can add the email address to which you want the test email to be sent.
Use commas to separate the email addresses, and the test email will be sent to all the recipients listed.
Choose sending accounts in the Send from section in the left panel.
Check Deliverability Score: To check the deliverability score in the campaign, you will need to be on the Hyper Growth or Light Speed plan.
Inserting Variables and Other Editor Functionalities
Variable in the subject line
To insert a variable into the subject line, click on the bolt icon next to the top-right Preview button.
Variable in the body copy
To insert a variable into the email body, click on the 'Variable' button in the editor bar.
How To Add And Use Custom Variables
Use the drop-down menu to attribute the right variable to each column in the file.
Predefined variables: The predefined variables include Email, First name, Last name, Job title, Company name, Personalization, Phone, Website, Location, and LinkedIn. The Email column should be mapped to the predefined 'Email' variable.
Custom variable: For personalized columns, map them as 'Personalization' or 'Custom variable'.
Do Not Import: For columns that you don't need to import to the campaign, map them as 'Do Not Import'.
For example, if you have a column with Title, it will upload that as a Custom Variable, which you can later use in the copy as {{Title}} to dynamically insert the title of that contact.
When you upload custom variables, they will show up as options when inserting variables. Simply select the custom variable you want to use from there.
Adding Links/URLs
To insert a link into the email, highlight the text that you want to hyperlink or select the link icon in the bottom editor bar:
Insert Unsubscribe Link
To add an unsubscribe link, click "+" on the bottom editing section, then click “Insert Unsubscribe Link”.
Cold Email Templates
Instantly-made Templates
If you’re not quite sure what to write, we also provide templates to get the creative juices flowing. To use Instantly-made templates, here are the steps:
In your Sequence Editor, click on the Templates button.
Select a category that fits your profile.
Click Use template. Each template comes with a subject line, but feel free to edit it to fit your needs.
The template will be added to the sequence.
You can then edit the template and save the changes
Saving Your Own Custom Templates
Once you’ve created your own email copy or made adjustments to an existing template, you can save that new version as a new template for future use as well.
Here are the steps to create your templates:
Type the email and subject line, or use the AI Sequence Generator feature to compose your email.
Click Save --> Save as a template
Type the template name and click Add Template.
You will find it in your Templates view. Copy, use, or delete it from here.
Campaign Schedule
In the Schedule tab of the campaign, you can adjust the days of the week and the timing to send your campaign emails.
Campaign Options
In the Options tab of the Campaign, you can configure how each campaign behaves — from email sending rules to optimization, CRM ownership, and more. Learn more details here.
Do a final check of your campaign setup and then hit the “Launch” button.
Advanced Email Body
Placeholder Values: When a mail merge variable isn’t available for a lead, we replace it with an empty string. You can set a default value for such cases.
Spintax: Creating variations of sentences or words to generate more diverse email bodies for your leads.
Liquid Syntax: Use conditional logic with your email body.